Know Your Customer (KYC) FAQs

• Our KYC (“Know Your Customer”) process is a mandatory step for all new customers who wish to join our residential proxy network or gain special access rights.
• The purpose of this stage is to ensure that we maintain the highest possible compliance and ethics standards by verifying your business and use case.
• If you were asked to complete the process, that means you requested access to our residential network or require a special access right that is not allowed by default in our system.

Our full Residential Proxy Network Policy . Click to learn more.

If you have a specific use case in mind, you may want to try our immediate residential proxy access. This option allows you to extract data from any domain, in accordance with the domain's robots.txt file, without undergoing the KYC process. For more information about Immediate Residential Access, please visit: Immediate Residential Access Documentation

The KYC information is documented in our systems to allow us to review your use case if needed in the future. Although we want to make it a one-time process, we also monitor our network 24/7, and we may reach out to you for additional clarifications or information in order to make sure that our network remains safe.

Bright Data accepts KYC applications from registered businesses with a company domain. To submit a KYC request, please ensure you verify a company email address.

• The KYC process requires some basic information about your business, such as a description of your use case and general contact information.
• The more information we have about your business and your use case, the easier it will be for our Compliance & Ethics team to evaluate and approve your request.
• We may require further clarification, validation, or identification, so if needed, we will follow up accordingly once you complete the KYC.

In accordance with our verification process, we may request a valid form of identification, such as a driver's license, passport, or other government-issued ID, to verify the identity of the point of contact. This measure helps ensure the safety and integrity of our network. As our IP addresses are linked to 100% real peers, verifying identities is an essential part of our commitment to maintaining a secure and reliable network environment.

We may request a brief video call to verify additional information about your business or intended use case. This step ensures our compliance with policy and ethical standards during the review process.

A company registration form (also referred to as a “Certificate of incorporation”) is used by government offices as proof of registering new businesses. The form usually contains the company's official information, including the company's formal name, registered office address, company registration unique identifier, and more. The form is usually available to the company legal counsel, financial department, or similar and can be publicly shared as part of the company's routine business activity as proof of registration according to local regulations.

• Completing the form should take just a few minutes.
• Once submitted, our team will validate your information and may contact you for further questions if necessary. You can see the status of your request at any time via your account control panel, and we will update you in up to 48 hours from the time of completing the process regarding your KYC status.

You can check out the status of your KYC process at any time in your control panel. A notification regarding the submission of your KYC and approval or decline of your request will be sent to your email once the process is completed.

You can use all our other products and services while your KYC request is being processed. If you need further assistance with one of our other products and services, please contact our sales team at [email protected].

If your KYC was not approved, you may still use one of our other products and services according to Bright Data's license